FAQ

Q1: Where can I buy the Ionizo?

Ans: You can leave us a message through our Facebook Page. LINK: https://www.facebook.com/ionizo/. We will then process your order.

Q2: What are the dimensions and weights of Ionizo?

Ans: The entire Ionizo dimensions is 1.7 x 1.1 x 3 inch (4.4 x 2.8 x 7.5 cm) & net weighs approximately 1.4 oz (40 g).

Q3: What is the composition of Ionizo?

Ans: The major composition of Ionizo is Acrylonitrile Butadiene Styrene.

Q4: What makes Ionizo different from existing air purifiers?

Ans: Ionizo is the world's smallest ionic air purifier with air quality tracker.

Q5: What is the ionic air purifying technology you talk about?

Ans: Ionizo is using corona Ionic air purifying technology.

 

Q6: Is there any certification for the Ionizo?

Ans: Below are some cerifications:

1. The PM2.5 removal test result with >99.9% removal rate from FIA Japan (2019)

2. Negative ion test result with >1,230,000 ions/cm3 from SGS Taiwan (2019)

3. CE certification from SGS Hong Kong (2019)

4. RoHS, UN38.3 Report & etc.

Q7: Can I use Ionizo inside my bag?

Ans: Yes, as long as it is power on, the Ionizo can be used inside the bag. Please make sure putting the ionic launch hole upwards.

Q8: Will Ionizo be harmful for children?

Ans: It is not harmful as it is electromagnetic wave, Ozone, and noise free.

Q9: How would I know Ionizo is working?

Ans: Just simply slide the Power ON/OFF switch of the Ionizo to ON position, the white LED indicator will light up showing it is working.

Q10: Is that normal to hear some sounds from the device?

Ans: It is normal. All the negative ion generator will emit the sound to remind the user that the device is emitting negative ions. However, if the emitted sound is not stable, please clean the ionic launch hole as there may have some dust.

Q11: What is the working temperature and humidity?

Ans: The working temperature of the Ionizo is 23 °F - 113 °F (-5°C - 45°C) and the working humidity is 0% - 70%.

Q12: Will Ionizo be harmful for children?

Ans: It is not harmful as it is electromagnetic wave, Ozone, and noise free.

Q13: How would I know Ionizo is working?

Ans: Just simply slide the Power ON/OFF switch of the Ionizo to ON position, the white LED indicator will light up showing it is working.

Q14: Ionizo has a short battery life and often runs out of battery?

Ans: Due to its continuous monitoring nature, the ‘air quality monitoring function’ has a relatively high power consumption, Ionizo will last about 5-6 hours with this feature turned on. For daily use, it is recommended to only turn on the air purification mode (white light).

Q15: Unable to turn on Ionizo?

Ans: It may be that the side button is slid instead or the power-on button is not slid in place. the power-on button is in the center position (i.e. the front case), only sliding the air monitoring button on the side will not turn on the power.

Q16: The red and white indicator light flashed only a few times/ has no response/ does not go out while charging?

Ans: Ionizo already has sufficient battery. If ionizo is activated during charging, the indicator will not go out.

Q17: The air quality monitoring indicator light does not change color for a long time?

Ans: The results of air quality monitoring will vary according to the environment, and there is certain degree of errors in the data. If you want to test whether the air quality monitoring function is working properly, you can try putting Ionizo close to a higher concentration gas such as alcohol wipe for a few minutes to observe whether there is a change. Please make sure that the air quality monitoring function is activated, that is, the non-white indicator light.

Q18: What should I do if the product fails?

Ans: You can leave us a message through our Facebook Page. LINK: https://www.facebook.com/ionizo/

Home
CONTACT
  • Black Facebook Icon
  • Black Instagram Icon
  • Black Twitter Icon
REFRESH YOUR ROUTINE WITH our updates

© 2020 by Ionizo Technology. All rights reserved.