Q1: Where can I buy your products?
Ans: You may check out our products on our online store: http://www.ionizo.com/store.
Q2: What are the dimensions and weights of Ionizo products?
1. Ionizo: 2.6 x 1.6 x 0.8 inch (L68 x W40 x H20 mm) with net weight of 1.4 oz (40 g)
2. Air+: 2.6 x 2.6 x 4.5 inch (L68 x W68 x H114mm) with net weight of 6.3 oz (180 g)
3. Lite: 2.4 x 1.2 x 0.8 inch (L62 x W30 x H20mm) with net weight of 0.9 oz (25 g)
Q3: What is the composition of Ionizo?
Ans: The major composition of Ionizo is Acrylonitrile Butadiene Styrene.
Q4: What makes Ionizo different from existing air purifiers?
Ans: Ionizo is the world's smallest ionic air purifier with air quality tracker.
Q5: What is the ionic air purifying technology that you talk about?
Ans: Ionizo is using corona Ionic air purifying technology.
Q6: Is there any certification for the Ionizo?
Ans: Below are some cerifications:
1. The PM2.5 removal test result with >99.9% removal rate from FIA Japan (2019)
2. Negative ion test result with >1,230,000 ions/cm3 from SGS Taiwan (2019)
3. CE certification from SGS Hong Kong (2019)
4. RoHS, UN38.3 Report & etc.
Q7: Can I use Ionizo inside my bag?
Ans: Yes, as long as it is powered on, Ionizo can be used inside a bag. Please make sure the ionic outlet (i.e. the tiny black brush on top) is facing upwards.
Q8: Will Ionizo be harmful for children?
Ans: It is not harmful as it is electromagnetic wave, Ozone, and noise free.
Q9: How would I know Ionizo is working?
Ans: Just simply slide the Power ON/OFF switch of the Ionizo to ON position, the white LED indicator will light up showing that it is working.
Q10: Is that normal to hear some sounds from the device?
Ans: It is normal. All the negative ion generator will emit the sound to remind the user that the device is emitting negative ions. However, if the emitted sound is not stable, please clean the ionic outlet (i.e. the tiny black brush on top) as there may be some dust.
Q11: What is the working temperature of Ionizo?
Ans: The working temperature of Ionizo is 23 °F - 113 °F (-5°C - 45°C).
Q12: Ionizo has a short battery life and often runs out of battery?
Ans: Due to its continuous monitoring nature, the ‘air quality monitoring function’ has a relatively high power consumption, Ionizo will last about 5-6 hours with this feature turned on. For daily use, it is recommended to only turn on the air purification mode (white light).
Q13: Unable to turn on Ionizo?
Ans: It may be that the side button is slid instead or the power-on button is not slid in place. the power-on button is in the center position (i.e. the front case), only sliding the air monitoring button on the side will not turn on the power.
Q14: The red and white indicator light flashed only a few times/ has no response/ does not go out while charging?
Ans: Ionizo already has sufficient battery. If ionizo is activated during charging, the indicator will not go out.
Q15: The air quality monitoring indicator light does not change color for a long time?
Ans: The results of air quality monitoring will vary according to the environment, and there is certain degree of errors in the data. If you want to test whether the air quality monitoring function is working properly, you can try putting Ionizo close to a higher concentration gas such as alcohol wipe for a few minutes to observe whether there is a change. Please make sure that the air quality monitoring function is activated, that is, the non-white indicator light.
Q16: What should I do if the product fail?
Ans: You can send us an email at firstname.lastname@example.org, we will reply as soon as possible.