Warranty

WARRANTY POLICY

 

Your original Ionizo product is covered by a warranty of twelve (12) months from the date of purchase of a brand new, unused Ionizo product directly purchased from Ionizo Online Store. Ionizo guarantees that the product is free from faults in the materials, design and workmanship when it was sold to the purchaser. If you are not able to submit the receipt when making a warranty claim you may be obliged to pay for any repairs carried out. Proof of purchase must clearly state the date of purchase, name of the product and the details of the authorized re-seller.

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The warranty period cannot be extended or renewed due to subsequent resale or replacement of the product. This limited warranty does not affect your legal rights under your applicable national laws relating to the sale of consumer electronic products. Defective parts replaced within the limited warranty Claim shall become the property of Ionizo.

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WHAT IS NOT COVERED BY THE LIMITED WARRANTY

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Faults caused by wear and tear, accident, dropping, mechanical damage, dirt, cerumen, damp, moisture, chemical products, abnormal impact damage or force majeure. Modification or repair by you or third party without Ionizo approval.

 

 

HOW TO GET WARRANTY SERVICE

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If you wish to make a warranty claim within the limited warranty period, please contact the reseller of your product for further help. You will need to provide proof of purchase and the affected part. Any defective parts covered by the limited warranty will be repaired or replaced free of charge. 

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FAULTY PRODUCTS

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We exchange faulty products for new ones if they were sold through Ionizo Online Store and are covered by our warranty terms.

If your product has been discontinued, we offer an option to exchange for a similar product or a refund for the cost of your purchase. We will reimburse you once the return is approved by our support team.