NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 14 days of receipt. Only items purchased directly from ionizo online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers and damaged products through customer mishandling. Returns made without a receipt may be refused. Ionizo reserves the right to deny any return.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. Please note, we may request for your order to be returned to one of our global warehouses, including, but not limited to, warehouses in Hong Kong.
To start the return process, please contact our Customer Support team. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
DID YOU RECEIVE A FAULTY PRODUCT?
All of our products are covered by a one-year manufacturer's warranty from the date of purchase. If you have a faulty product, please consult our warranty page.
Processed refunds are completed within 7 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.) For defective returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
CANCELLING OR AMENDING ORDERS
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended. Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.